I came from out of state to pick up an suv the week of New Years and of course a snow storm cancelled my flight and then delayed another that day. Mark and Janet stayed 3 hours late that night so I could pick up and start my trip back home. (Weather did not help travel plans) They had everything organized and taken care of for me. Price for used suv was very reasonably priced. They even called and emailed me two weeks after to see how everything was going! I can not express how great of experience this was for me! (besides that snow storm) ?