Barbara made my first experience in buying a pre-owned car online, sight unseen, from out of state a smooth and positive one. There was no pressure, but she kept in contact throughout my (lengthy!) decision-making process and was prompt in answering my questions. Mark and Clay were also courteous and responsive in her absence. Once I decided to make the purchase, Barbara was well-versed and informative about the process, which took only three days from commitment to delivery in Michigan! My low-mileage BMW is beautiful and was competitively priced.